Non-conforming goods and incorrect goods

Non-conforming goods and incorrect goods

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service at customerservice@loveliesstudio.com within reasonable time after you discover the fault. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. 

In case of non-conforming goods or incorrect goods, you should return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods. 

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. 

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.